Porting Number Into Local Mail

After you familiarize yourself with our service, you can transfer your existing phone number to Local Mail service. You can transfer any number, wireless, or business landline to Local Mail

How to Submit a Porting Request

Submit a port request to localmail at support@localmail.io

Below are the required fields for a successful port-in process:

Number List: Current Provider Name: Current Provider Account Number: Account Type: (Business / Residential) Company Name: Authorized Name: Billing Phone Number: Phone Service Address: PIN:

If requesting E911 capabilities for numbers, please reach out to Localmail prior to submitting the order or in the port order itself.

Porting Process

Transfer process The transfer of your phone number is processed according to:

Your port transfer order will be sent to the losing provider who must confirm the order if the information you provided is valid. If for any reason the information you provide turns out to be invalid, the missing carrier may refuse the order.

If your porting request is rejected, you will be notified. The status of your transfer request will be rejected during this time and will not change until you respond with the correct information.

If your order is accepted, the lossing carrier will notify us when we expect port completion (FOC, or Firm Order Commitment) and the order status will be set to Scheduled.

Local Mail will announce a Completion Date (FOC). This is the date/time the number became active in your Local Mail account.

When the FOC date is confirmed, the number will be added to your account early. Please take this time to adjust the number and its relevant settings.

Local Mail will announce the Closing Date (FOC) and confirm that the number has been added to your account. This is the date/time the number became active in your Local Mail account.

Local Mail may need to include Customer Service Record (CSR) documentation and ask you to electronically sign a Letter Of Agency (LOA) for the port to begin processing. LOAs are sometimes required for certain Long Code numbers. An LOA will always be required for Toll-Free numbers.

What could be causing the delay?

Any of the following issues may delay the transfer process. Please take note of your case if we need any corrected information to complete your transfer request.

invalid fields such as service address, billing address, and name

Missing PIN

Making multiple orders with conflicting information

Try to port an inactive number

On average, it can take up to 8 business days to complete a small port order without delay. Larger port works will take longer. Toll-free numbers, Canadian numbers, and offline numbers can take up to three weeks to complete.

After filling out and submitting the form, you will receive an email with the case number. If your transfer request is declined, you will receive a follow-up email. If there is no response within a week, the ported order will be canceled and the case closed.

Last updated