Comment on page
Frequenty Asked Questions
Yes, Content Template Registration is mandatory along with passing an approved Template Id, and principle entity id in SMS submission.
Also, all kinds of SMS content, i.e., OTPs, Transactional, and Promotional, have to be registered on your respective DLT platform.
On every DLT platform, each Variable should be written as {#var#}. If you use any other variable format, it will not be considered a variable, and your SMS delivery will be impacted.
The variable's actual value while sending an SMS will be a maximum of 30 characters for both English and Unicode.
A maximum of 5-6 variables is allowed in one Content Template.
Yes, it is necessary to include your Brand Name in every SMS Content Template.
Multiple Headers can be mapped against the same Content Template during registration. This might be different on various DLT platforms managed by operators.
Due to a large number of requests, you may face some delays in approval. However, a minimum of 2-4 business days wait is expected. (In recent user interaction we have observed it to be 1 working day for few users)
Brand Name is compulsory in all kinds of SMS content: Promotional, Transactional, and OTPs.
Please note, your SMS content should be applied under the service implicit or explicit category only. Do not apply under promotional or transactional categories.
Adding a Brand name in an SMS content template is mandatory and should be explicitly mentioned in the SMS body.
If you need any further Help During your Registration Process, you can reach out to our support team at [email protected]